We believe that healthcare providers...
- ... should have the choice to acquire and customize the best Information Management(IM) tools they need to deliver the best possible patient care.
- ... should have access to Information Management solutions, services and products that are designed around the patient and remain very user friendly.
- ... should have access to managed service outsourcing, technical support and consulting teams that understand the unique workflows, challenges and time sensitive issues that are inherent in the healthcare domain.
At Oso Healthcare Inc., we realize that these concepts are already possible and available today, however, we believe that the existing market has not reached a level of excellence and availability that healthcare providers demand. With healthcare encompassing so many domains, our current focus is to build upon our extensive experience in the Medical/Diagnostic Imaging field to work with healthcare service providers, ranging from small Independent Health Facilities (IHFs) to large Regional Authorities, to create innovative, cutting-edge, cost-effective products, services and solutions that enable healthcare providers to address their growing Information Management needs while continuing to deliver the best possible patient care.
What differentiates us?
Our operating framework or "Creativity Framework" (as we like to call it) drives everything we do; from internal business operations to product and service development and even when choosing a business partner. The three basic principles that form the core of our Creativity Framework are:
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1. Open Source - We leverage open source software to create products, services, solutions and to manage Oso Healthcare Inc. operations whenever possible. We believe that Open Source Software (OSS) provides a high quality, low cost alternative to other commercialized software products and thus adds greater value to our customers looking to improve the quality of services to their clients. Furthermore, we will open source the core/base of any product we develop and, in most cases, the entire product suite as part of our philosophy to contribute to the open source community.
2. Patient Centric - The patient is always at the centre of any new products or services that we develop. Our solutions, service models and products align our customers with the patient's personal, family, cultural, lifestyle needs and preferences. We train our staff on the basis of these patient centric values and then build services and software to capture and inform our customers of the patient's preferences. We also strive to make our products and services maintain the highest standard of patient safety and privacy, while also giving the patient the flexibility to use self-care methodologies (personal health information access) built into our customer information systems.
3. Service Excellence - We understand healthcare and the timely, efficient and comprehensive service that is required by our customers. Having direct experience in the healthcare industry, Oso Healthcare technical support resources strive to respond to issues in a very transparent and systematic manner not only to restore normal organizational workflow but also ensure that patient care is not compromised. Our consulting engagements are built upon solid principles and lead to organizational changes and efficiencies that directly and/or indirectly benefit hundreds of thousands of patients. We strive to build teams of personable, detail-oriented, industry experts who understand the needs of our customers and their service needs.
Our Philosophy is not only a guide to our operations and strategy…it defines who we are. We hope you let it define you by being our customer or future colleague.