Image Server/Workstation Technical Support
Congratulations on downloading and installing one of the most powerful open source RIS/PACS products on the market. Now the question is: Who will provide your day-to-day support?
OsoCare Remote online technical support has been created to provide the customer more value compared to traditional service contract models. With OsoCare Remote, the customer does not pay on a per software license or installation seat, but rather on a per support ticket basis. This means that you can have hundreds of software installations at your organization, and you pay for support only when you engage OsoCare. This means no more annual support fees for software installs that never require support. You pay for support only when you need support and for an unlimited number of software installs with tickets that never expire.
- Pay As You Go Support Ticket Model
- No annual renewal fees
- No Ticket expiration
- Unlimited software installations
- 24/7 access to online Customer Support Center Portal
- Email and telephone support for Image Server/Workstation
- Realtime, remote access support during business hours (EST)
- Optional VPN connectivity between Oso Healthcare Support Center and Customer
- Optional Workstation online eLearning module
- Implementation services with help from the OsoConsult team